PRIVACY POLICY

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our platform. We are committed to respecting your privacy and ensuring the confidentiality of your personal data. By accessing or using our platform, you consent to the collection and use of your personal information as described in this Privacy Policy.


1. Information We Collect:

We may collect various types of information from you, including:

  • Personal information: such as your name, email address, contact information, and any other details you provide when creating an account or interacting with our platform.
  • Professional information: such as your qualifications, work experience, areas of expertise, and other details relevant to your professional profile.
  • Usage information: including your IP address, device information, browsing activity, and other data collected through cookies and similar technologies when you use our platform.
  • Communication information: such as any messages, feedback, or inquiries you send to us or other users through our platform.

2. Use of Information:

We may use your personal information for the following purposes:

  • To create and manage your account, provide personalized services, and communicate with you about your account and our platform.
  • To facilitate connections between users and experts based on their preferences, location, and areas of expertise.
  • To improve and optimize our platform's functionality, user experience, and customer service.
  • To analyze usage trends, conduct research and surveys, and gather statistical information to enhance our services.
  • To send you relevant updates, newsletters, and marketing communications, provided you have opted in to receive such communications.

3. Sharing of Information:

We may share your personal information in the following circumstances:

  • With experts or users of our platform to facilitate connections and interactions based on your preferences.
  • With third-party service providers who assist us in operating our platform, processing payments, analyzing data, or delivering services on our behalf.
  • With legal authorities or regulatory bodies if required to comply with applicable laws, regulations, or legal processes.
  • In the event of a merger, acquisition, or sale of our company, where your personal information may be transferred to the new entity as part of the transaction.

4. Data Security:

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your data.


5. Your Rights:

You have the right to access, update, correct, or delete your personal information held by us. You may also have the right to object to certain data processing activities or withdraw your consent. To exercise these rights, please contact us using the provided contact details.


6. Third-Party Links:

Our platform may contain links to third-party websites, services, or applications that are not operated or controlled by us. This Privacy Policy does not apply to such third-party platforms. We recommend reviewing the privacy policies of those platforms before providing any personal information.


7. Children's Privacy:

Our platform is not intended for use by individuals under the age of 18. We do not knowingly collect or store personal information from children under the applicable age limit. If you believe that we have inadvertently collected personal information from a child, please contact us to request its deletion.


8. Updates to the Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our platform. Please review this Privacy Policy periodically for any updates.


9. REFUND POLICY

Our refund policy outlines the conditions under which refunds will be provided for services purchased through our platform.


a. Eligibility for Refunds:

  • Refunds are available for services that were not delivered as described or were not provided within the agreed-upon timeframe.
  • Refund requests must be made within 30 days of the purchase date.

b. How to Request a Refund:

To request a refund, please contact our customer support team with your order details and the reason for your request. We will review your request and notify you of the outcome.


c. Processing Refunds:

Approved refunds will be processed within 10 business days and will be credited back to the original method of payment. Please note that it may take additional time for the refund to appear on your statement.


d. Exceptions:

Refunds will not be provided for services that have been fully delivered or for issues arising from user error or misuse of the platform.


10. CONTACT US:

If you have any questions, concerns, or requests regarding this Privacy Policy, data practices or refund policy, please contact us using the provided contact information.

By using our platform, you signify your acceptance of this Privacy Policy.